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The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Complaints Procedure

 

If you are unhappy with our service:
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Email: qfpcomplaints@quilter.com

Telephone: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website: www.quilterfinancialplanning.co.uk/contacts

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service: www.financial-ombudsman.org.uk

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Prospect Financial Ltd is registered in England and Wales No. 8809965. Registered Address: Unit 2 Lakeview Stables St. Clere, Kemsing, Sevenoaks, England, TN15 6NL. Prospect Financial Limited is an appointed representative of Quilter Mortgage Planning, which is authorised and regulated by the Financial Conduct Authority. Quilter Mortgage Planning are entered on the FCA register under reference 440718.

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